Terms of Delivery
KULTAINENTALO OY 2941970-2 (hereinafter online store) sells products to private individuals in Finland. We reserve the right to change delivery terms and prices. Product prices include VAT.
Online store’s contact information
E-mail: kultainentalo@gmail.com
Phone: 044 565 4393
Postal address: Luoderannankatu 23 B, 70840 Kuopio
Ordering
The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the products in the Shopping Cart in the online store’s checkout function. By placing an order, you accept these delivery terms, product prices and delivery costs. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by e-mail. The ordered products and the price appear in the order confirmation.
Payment
Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Payment methods
With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Fellow Lasku, Fellow Yrityslasku, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms of use are available on Pivo’s website: https://pivo.fi/kayttohdot/pivon-kayttohdot/
Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.
Contact Visma Pay
Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland
Delivery
Orders are mailed on weekdays. Delivery time for products delivered from stock is usually 3-5 business days. If the products to be delivered are custom-made products, the delivery time is usually 1-3 weeks. Delivery costs depend on the chosen delivery method, possible additional services, and the weight and size of the order. You will see the delivery costs in the online store checkout function before the final acceptance of the order.
If the product is lost or damaged during delivery, this must be reported immediately, but within 14 days to the online store. Packages damaged in delivery must be reported immediately to the company responsible for delivery.
Product returns
The customer of the online store has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return some or all of the products in the order. Products to be returned or exchanged must be in their original packaging and in good condition for sale. If you want to return or exchange the products, first contact the online store and ask for return instructions. Please include your name, contact information and account number in the return for a possible refund.
Order cancellation, liability for errors and complaints
Prior to delivery, the order can be canceled by written notice sent by e-mail.
The online store has a statutory liability for defects in the products sold. In case of complaints, please contact our customer service. The consumer has the right to refer any disputes to the Consumer Disputes Board.
